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| Company Information |
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Concept Shoppe is the
Internet e-retailing arm of Concept
Vault , a media company based in Singapore and United States.
We have been collectors and distributors of rare movie memorabilia
since 2000 and our main objective is to sell these collectibles
through the Internet to collectors and consumers.
At Concept Shoppe, we aim
to stock only the best and most unique movie memorabilia.
We specialise in high quality, limited edition products that
separate the causal buyers from true movie fanatics. These
collectibles are often made in limited quantities so their
value often increase with time.
We are also constantly
on the look out for new movie memorabilia to add to our collection
so if you find something that you would like us to carry or
feature on our website, please contact us at Customer
Service
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| Our Products |
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We purchase our merchandises
directly from the respective country of origin, mostly United
States and United Kingdom. We have an extensive network of
collectors and dealers who have been trading with us since
2000. They are reputable resellers and authorized vendors
and, for products with warranties, come with their original
warranties to guarantee the product's authenticity. In this
regard, Concept Shoppe expressly disclaims any indication
that it is an authorized dealer or agent of any of merchandises.
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| Authenticity Information |
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All of Concept Shoppe merchandises
are authentic and quality merchandises. For Limited
Edition items, they will be accompanied by an original
Certificate of Authenticity from the manufacturers. Any defects
inherent in the products will be mentioned in their item description.
To ensure safe delivery, all
orders will be sent via Registered Mail
for Standard Delivery or reputable courier services with tracking
information for Express Delivery. All items sent from Concept
Shoppe are insured against damages during shipping.
If for some reason you are
not totally satisfied with the product you receive, we have
a 30-day money back guarantee return policy (this
does not apply to special promotional items or items not sold
via www.conceptshoppe.com
) if the purchased item is returned unused, in
original condition and packaging as received, within the 30-day
period. All we ask is that you inform us within 1 week of
receipt if you would like to return the merchandise.
Products MUST be returned
in their entirety (no partial cases) in the original condition
and packaging (items sent to you in mint condition must be
returned in mint condition), in saleable condition, without
missing parts, and with the invoice (either original or a
copy). Shipping and handling charges will not be refunded.
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| Do I need to register
to make a purchase? |
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Yes, we encourage
customers to register with us. By registering with us, you
will be notified of the status of your transaction, be informed
of our regular sales offer and be updated on any new collection
we have added to the website. However, you do not need to
register with us to start shopping. You will only be prompted
to register when you are ready to check out.
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| How does the ordering
process work? |
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To purchase any item, simply
browse through our website for anything you fancy and click
on it. Alternatively, you could search for the item using
our search tool. There are detailed pictures for your viewing
as well as product descriptions that provide you with detailed
information of the merchandise for you to make your purchasing
decision. Once you have selected the item(s) you wish to purchase,
simply click on 'Add to Cart' and continue shopping until
you are ready to purchase, or proceed to the checkout page
to confirm your purchase(s). You will also be asked to register
if you are not already a registered user. After registration,
you will be able to select your preferred payment option to
facilitate the sale and delivery of your purchase(s). You
will receive a confirmation email shortly after your order
has been submitted, which would include your order number
and details. Thereafter, for items in stock, your order will
be processed and shipped within 2 – 3 business days.
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| Will I receive an email
confirmation of my order? |
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Yes. You will receive an Order
Confirmation email with your an Order number immediately after
you have completed your online order. You will also receive
Order Status and Shipping Confirmation emails. Furthermore,
if you have items on backorder for more than 30 days, you
will receive monthly Order Status emails.
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| What
are the payment options available? |
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All customers can pay us using:
• Credit Card via PayPal (Visa,
Mastercard, Discover or American Express)
• Check / Bank Draft / Money Order
• Bank / Wire Transfer
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| How
do I make payment with my Credit Card? |
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If you would like to make
payment with your credit card (Visa, Mastercard, Discover
or American Express) simply select this option during the
checkout process. After your order confirmation, you will
be taken directly to PayPal secured server to proceed with
the check out. PayPal is the official Credit Card processor
for Concept Shoppe. All credit card payments is processed
via PayPal. Concept Shoppe will never directly charge to your
credit card.
As soon as we have received
your payment and once your funds have cleared, we will send
you an email informing you of the delivery details and when
you can expect to receive your order.
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How
do I make payment via Check / Bank Draft / Money Order?
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If you would like to send
us payment by Check, Bank Draft or Money Order, select this
option during the checkout process. In the order confirmation
email, we will inform you of our address and company information
to send your payment to.
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Non-Singapore Buyers: Please note
that the Check, Bank Draft or Money Order must be payable
in Singapore.
As soon as we have received your payment and
once your funds have cleared, we will send you an email informing
you of the delivery details and when you can expect to receive
your order.
If you are paying by Bank Draft or Money Order,
it will take longer for your order to reach you as, just like
with wire transfers, we can only process and send out your
order after your funds have been received. If you require
prompt delivery, we suggest that you select the credit card
payment option.
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| How
do I make payment via Bank / Wire Transfers? |
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If you would like to make
payment by wire transfer into our bank account (also known
as bank transfer / telegraphic transfer), simply select this
option during the checkout process. We will send you our full
banking information and details necessary to effect the wire
transfer in the order confirmation email. As soon as we have
received your payment into our bank account, we will send
you an email informing you of the delivery details and when
you can expect to receive your order.
If you are paying by wire
transfer, it will take longer for your order to reach you
as we can only process and send out your order after your
funds have been received. If you require prompt delivery,
we suggest that you select the credit card payment option.
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| Is
it safe to use my credit card? |
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Yes, it is absolutely safe to make purchases
with your credit card on our web site. This is because we
use PayPal
as our primary credit card payment processor. Whenever
you provide any payment information, you will be connected
to a PayPal secure server that automatically encrypts your
confidential information using Secure Sockets Layer (SSL)
technology with an encryption key length of 128-bits (the
highest level commercially available).
Additionally, access to your personal information
is restricted within our company to provide the most security
possible. We use every available technology to protect information.
To ensure that you also have the most protection available
on your computer, be sure to download the latest version Microsoft
Internet Explorer or Netscape Communicator.
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| Is
it safe to use PayPal to make payment? |
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Yes. PayPal is a global leader
in online payment solutions with more than 35 million account
members worldwide. It is also available in 38 countries around
the world. The company is a subsidiary of eBay, a NESDAQ listed
Fortune 500 Company. Most importantly, PayPal secure server
automatically encrypts confidential information using Secure
Sockets Layer (SSL) technology with an encryption key length
of 128-bits (the highest level commercially available).
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| Is
my personal information shared? |
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No. Concept Shoppe does not
share, sell, rent or lease any personal and confidential data
obtained through our website to other companies, nor will
we sell or otherwise share any of your personal information
with any third party without your permission or as may be
required by law. We take every precaution to protect our users'
information. When users submit sensitive information via our
website, the information is protected both online and off-line.
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| What
if an item, description, price or other content on the web site
is inaccurate? |
We attempt to be as accurate
as possible. However, we do not warrant that product descriptions,
prices, photographs or other content of this site is accurate,
complete, reliable, current, or error-free. We are not responsible
for typographical errors, manufacturer delays in delivery
or changes to products. All product descriptions, case assortments,
variations, prices and ship dates are subject to change and
availability without notice. Please see our Condition
of Use for more information. |
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| Am
I guaranteed to get an item in the promised shipping period
or availability date? |
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We will always try to adhere
to the promised shipping period or availability date. However,
as we rely on other companies to supply our merchandise. Because
of this, Concept Shoppe is not responsible for manufacturer
delays in delivery, manufacturer shortages in delivery, manufacturer
non-delivery of product, manufacturer changes, manufacturer
modifications or manufacturer cancellations. Furthermore,
a manufacturer most likely will not notify Concept Shoppe
of these situations. Because of this, we have no way to notify
our customers of these situations and therefore we can not
implement any type of product ship date or availability guarantee
to our customers.
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| How
can I add / remove / modify / or change items in my order? |
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You may add or remove items
from an order at any time up until it ships. Contact
us to make these changes. Please include your Order Number
and the item or items you wish to change in all your communications
with us.
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| How
can I cancel my order? |
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You may cancel items from
an order at any time up until it ships. Contact
us to make these changes. Please include your Order Number
and the item or items you wish to cancel in all your communications
with us.
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| Order
Status & Tracking |
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If you would like to check
your order status, just log on to your account, and under
your Purchase History, you will see your tracking code as
well as the URL of the relevant shipping company for you to
check. For unregistered users, simply email cs@conceptshoppe.com
and we will get back to you on your order status promptly.
Please remember to include your name and order number with
your question(s) so that we can respond to you as quickly
as possible.
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| Is
there a return policy? |
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Yes! There will be the rare
circumstance or occasion whereby you may want or need to return
an item to us, so Concept Shoppe has a 30-day money back guarantee
return policy if the purchased item is returned unused, in
original condition and packaging as received, within the 30
day period (this does not apply to special promotional
items or items not sold via www.conceptshoppe.com
) . All we ask is that you inform us within 1
week of receipt of the merchandise, if you would like to return
it. Simply email us at Customer
Service with your order number. Within 48 hours, you will receive an email from us with your
Merchandise Return Authorization Number confirming your request
as well as instructions to return the item to us.
Products MUST be returned
in their entirety (no partial cases) in the original condition
and packaging (items sent to you in mint condition must be
returned in mint condition), in saleable condition, without
missing parts, and with the invoice (either original or a
copy). Shipping and handling charges will not be refunded.
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| Do
you accept international orders? |
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Yes, we have lots of customers
from around the world and we would gladly ship to most countries.
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| How
much is local and international shipping? |
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All our shipping rates are
calculated based on where we are shipping the item to and
the weight of the item. You can view your shipping cost in
your shopping cart when you check out your item(s).
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| International
Duties, Taxes, and Regulations |
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You are responsible for any and all import
duties, taxes or brokerage fees. Concept Shoppe is not responsible
for these charges. Certain products may have restrictions
or other regulations that may prohibit delivery to your country.
IMPORTANT: Please contact your local customs department for
more information.
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| Will
I receive an email confirmation of my shipment? |
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Yes. Notification of your
shipment(s) and any available tracking numbers will be emailed
to you as soon as items complete the picking, packing and
shipping process. At this point, your shipment(s) will be
waiting for the shipping carrier to pick up your packages
at our warehouse.
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| How
long will it take to receive my purchase(s)? |
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Depending on your location,
the delivery time for your purchase will be based on the country
we are sending to.
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Country of
Destination
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Standard Delivery
(Working Days)
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Express Delivery
(Working Days)
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| Australia |
9-12
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2
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| Bahrain |
9-11
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2-3
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| Bangladesh |
9-12
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2-4
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| Brunei |
6-9
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1-2
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| Canada |
9-14
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2-4
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| China |
9-14
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2-4
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| France |
9-11
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2-4
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| Germany |
9-11
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2-4
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| Hong Kong |
6-8
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1-2
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| India |
10-12
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1-3
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| Indonesia |
10-12
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1-3
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| Israel |
9-11
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2-3
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| Italy |
8-11
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2-3
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| Japan |
7-9
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1-4
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| Korea |
7-10
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2-3
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| Malaysia |
6-9
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1-3
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| Myanmar |
10-12
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2-4
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| Netherlands |
9-12
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2-3
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| New Zealand |
9-11
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2-3
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| Philippines |
9-11
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2-4
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| South Africa |
10-12
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2-4
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| Sri Lanka |
9-12
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1-3
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| Sweden |
9-11
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2-3
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| Switzerland |
8-11
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1-3
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| Taiwan |
7-9
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2-3
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| Thailand |
7-9
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1-3
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| United Arab Emirates |
9-12
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2-3
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| United Kingdom |
9-11
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1-4
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| United States |
11-15
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2-4
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| Vietnam |
9-11
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2-3
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| Other Destinations in Asia |
10-13
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2-5
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| Other Destinations in the Middle East, Africa, Europe
and United States |
15-17
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2-5
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We strive to ensure all purchases
arrive speedily and in good condition. However, if the item
purchased is currently not in stock, you will be informed
of the expected delivery date before your order is processed.
You will then have the option to decide if you would like
to wait for delivery within the stipulated time.
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| Am
I charged for multiple shipments within one order? |
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No. The full amount of shipping
and handling will be charged when the first item on an order
ships. No additional shipping charges will be added, unless
otherwise stated.
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| Our
30-Day Money Back Guarantee |
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If for some reason you would
like to return your purchase, simply email us at Customer
Service with your order number (this does not
apply to special promotional items or items not sold via www.conceptshoppe.com
) and submit your request. Within 24 hours,
you will receive an email from us confirming your request
as well as instructions to return the item to us.
Products MUST be returned
in their entirety (no partial cases) in the original condition
and packaging (items sent to you in mint condition must be
returned in mint condition), in saleable condition, without
missing parts, and with the invoice (either original or a
copy). Shipping and handling charges will not be refunded.
In the unlikely event that
we processed your order incorrectly or shipped you the wrong
item, we will gladly arrange to have our courier service company
pick up the item from you at our cost. We recommend that you
return your goods via a service that can provide you with
a tracking number and insurance (insured for the actual purchase
price), such as UPS, Fed-Ex, DHL or any other carrier you
may choose. If you are returning the merchandise by mail,
please insure it.
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